General Terms and Conditions of Sale

The purpose of these Terms is to define the conditions under which Teaser makes available to its professional clients (hereinafter the “Professional”) an online business-management platform intended for beauty and wellness professionals.

The platform is accessible at teaser-schedule.app (the brand site) and via personalised subdomains on t-s.app (client workspaces).

The core plan includes the following features:

• Customisable professional website (text, photos, colours)
• Online booking system with time-slot management
• Calendar synchronisation (Google Calendar, Microsoft Outlook)
• Automatic appointment reminders by email
• Client CRM with appointment history and detailed records
• Basic audience statistics (visits, bookings)
• Online payments via Stripe Connect and PayPal.me
• Shareable links with attribution (Instagram, Google Business, WhatsApp, QR)
• WhatsApp communication (direct link)

Optional add-on modules are available à la carte (see article 6).

Registration on the platform is free and requires no bank card: it gives access to the editor to build and preview your site, with no time limit for as long as the site is not published. Publishing (going live with) the site opens a free trial of 7 (seven) calendar days, during which all core and add-on features are accessible.

• A valid bank card must be registered when the site goes live, in order to activate the trial period. No charge is made during the trial period.
• At the end of the trial period, absent prior cancellation by the Professional, the subscription to the core plan starts automatically and the first charge is made.
• The Professional may cancel at any time during the trial period at no cost.

The current prices are as follows:

• Prices are stated in euros. VAT not applicable, Article 293 B of the French General Tax Code (micro-enterprise scheme).
• Teaser reserves the right to change its prices at any time. Any price change will be notified to the Professional by email at least 30 days before it takes effect. Changes do not apply to the current billing period and take effect at the next renewal. A Professional who does not accept the new prices may cancel their subscription before the changes take effect.
• Existing clients keep the prices in force at the time of their registration (grandfathering), unless notified otherwise with 30 days' notice.

• Payments are processed securely by Stripe (PCI-DSS Level 1 certified).
• Billing is monthly, on the anniversary date of registration.
• The Professional receives an invoice by email at each due date, which can also be viewed from the Stripe client portal.
• In the event of a failed payment, Stripe automatically makes recovery attempts (Smart Retries). The Professional is informed by email and has a reasonable period to regularise their situation.
• The Professional may update their payment method at any time via the Stripe client portal accessible from their workspace.

Optional modules can be activated individually to extend the features of the core plan:

• Advanced automations (EUR 9/month): automatic post-appointment follow-up, automated Google review requests, configurable advanced reminders.
• Loyalty + Wallet (EUR 19/month): a digital loyalty card integrated with Apple Wallet and Google Wallet, a stamp or points system, configurable rewards.
• AI Analytics (EUR 12/month): advanced dashboards, weekly and monthly reports generated by artificial intelligence, business-goal tracking, analysis of acquisition sources, conversion funnel.
• Instagram Bot (EUR 9/month): automatic replies to Instagram direct messages based on configurable rules (keywords, multiple-choice menus). This module requires a professional Instagram account.

Each activated module comes with a 7-day trial period. Activation is effective immediately and billing begins at the end of the trial.

The platform allows the Professional to accept payments from their own clients (the “End Customers”) via Stripe Connect (Direct Charges) or via a PayPal.me link configured by the Professional.

• Using Stripe Connect requires the Professional to hold a SIRET number and complete the Stripe onboarding process.
• The PayPal.me alternative does not require a SIRET — the Professional simply configures their PayPal.me link in their workspace.
• Teaser acts solely as a technical intermediary and is in no way a party to the transaction between the Professional and their End Customers. The Professional is solely responsible for their tax, accounting and regulatory obligations relating to the payments they receive.

• The subscription is entered into for an indefinite term, with no minimum commitment.
• The Professional may cancel at any time from their workspace or via the Stripe billing portal.
• Cancellation takes effect at the end of the current billing period. The Professional retains access to the service until that date.
• No pro-rata refund of the current period is made, except during the free trial period.
• Teaser reserves the right to cancel the subscription in the event of a breach of these Terms, in particular fraudulent use, unlawful content or conduct harmful to the platform or its users, after a formal notice by email has remained without effect for 15 days.

In the event of non-payment:

• Late payment: access to the dashboard is maintained with a warning banner. Add-on modules remain active.
• Confirmed failure: after several unsuccessful recovery attempts, the public site and the booking system are deactivated. The dashboard remains accessible with limited features.
• Reactivation: the Professional may reactivate their account at any time by regularising their payment situation via the Stripe portal.

The account and the data are never deleted because of non-payment. Only public access is deactivated. Data is kept for 12 months after deactivation, allowing the Professional to reactivate their account and recover all of their data.

• The data entered by the Professional (clients, appointments, services, site content) belongs to them entirely.
• In the event of cancellation, the Professional may request an export of their data in a standard format (CSV/JSON) within 30 days following the end of the subscription.
• After this 30-day period, the data is deleted in accordance with our Privacy Policy, subject to statutory retention obligations.
• Teaser facilitates data portability: an import tool from Acuity Scheduling is notably available to make migration easier.

• The Teaser platform, its source code, its interfaces, its templates and its design are the exclusive property of the publisher.
• The subscription grants the Professional a personal, non-exclusive and non-transferable right to use the platform for the duration of the subscription.
• The editorial content created by the Professional (text, photos, logos) remains their property.
• Sites generated by the platform display a “Powered by Teaser” notice in the footer. This notice cannot be removed.

• Teaser undertakes to provide a reliable and secure service, hosted on a professional infrastructure (Vercel) with a target availability of 99.9%. This availability is a best-efforts objective and not an obligation of result.
• Teaser cannot be held liable for interruptions or malfunctions related to third-party providers (Stripe, Meta/Instagram, Google, Apple, Turso, AWS), nor for decisions made by those providers concerning their own services.
• Teaser cannot be held liable for the content published by the Professional on their site, nor for the use the Professional makes of the platform. The Professional warrants that the content they publish complies with applicable law and does not infringe the rights of third parties.
• The Professional is solely responsible for the compliance of their business with applicable regulations (GDPR towards their own clients, tax obligations, consumer law, obligations relating to their sector of activity).
• The reports generated by the AI Analytics module are provided for information only and in no way constitute professional, financial or legal advice. Teaser accepts no liability for decisions made on the basis of these reports.
• In any event, Teaser's liability is limited to the amount actually paid by the Professional during the 12 months preceding the event giving rise to liability. This limitation does not apply in the event of personal injury or gross negligence.
• The Professional undertakes to indemnify Teaser against any claim, demand or action by third parties arising from their use of the platform or the content they publish.

Teaser cannot be held liable for the non-performance of its obligations in the event of force majeure as defined by Article 1218 of the French Civil Code, in particular: natural disaster, epidemic, strike, fire, flood, failure of the internet or electricity network, failure of a hosting provider, large-scale cyberattack, or governmental or judicial decision.

In the event of force majeure, Teaser's obligations are suspended for the duration of the event. If the force majeure event continues beyond 60 days, either party may terminate the contract without compensation.

These Terms are governed by French law, regardless of the Professional's place of residence.

In the event of a dispute relating to the interpretation or performance of these Terms, the parties undertake to seek an amicable solution within 30 days of the dispute being notified by one of the parties.

In accordance with Articles L.611-1 et seq. of the French Consumer Code, the Professional may use the consumer mediation service free of charge. Failing an amicable resolution, the dispute will be submitted to the competent courts of Amiens.

For any question relating to these terms: contact@teaser-schedule.app.